Every workshop is adjusted to fit your needs accordingly.
Clients come for as long as they want and need to. You set your own pace. In the beginning I suggest lessons at least twice a week.
Business people usually do a course over a period of 3 months to 3 years, depending on their needs.
(Of course as they also start having fun when they gain confidence and just carry on…)
Each participant receives a tailor made guideline developed through years of hands-on experience and knowledge of the business world and its demands.
3-4 day communication workshop for groups from 4 to as many as 25 people. The workshops are focussed on your company and its goals, whether an out or inbound call centre or any company that wants to improve the quality of their staff from beginner to advanced level. All study materials are provided. Mia Communication Development Certificate on completion of workshop.
The elements of communication; Written communication in the workplace; Email writing skills and Role play
Verbal communication in the workplace; Telephone skills; How to sell and make the sale and Role play
Negotiation skills. How to handle angry customers and clients. How to always sound professional and friendly. How to get what you want using positive language. Role play.
Extremely practical and easy to use and implement, also very user friendly and step by step guideline as a printout and in presentation form: